Archive for the 'Uncategorized' Category

Published by Jaclyn Silverberg on 23 Aug 2010

Student Money Bundle: A Student Package That Rewards You for Banking

As we mentioned in our Bank Monitor Update (Corporate Insight subscription required) last week, Citizens Bank repackaged its fee-free Student Checking account into a new $3.99-per month Student Money Bundle. The new Student Money Bundle includes a basic checking account, as well as the chance to receive coupons on popular student items by registering through an external sitelet.

The bundle consists of the following new features:

·         Discounts on items such as food, books, electronics and entertainment. Students must create a profile at a Money Savings Discount Site to receive coupons – very convenient for discounts!

·         Coverage of up to $250 in cash to cover theft or damage to a cell phone if the cell phone bill is paid by the account’s debit card.

Student Banking is a crucial topic of discussion this time of year as every parent hopes that their child is financially responsible to be on their own and to handle a credit card.  A few other firms with notable package highlights for Students are:

·         Bank of America Student Banking Accounts 

o   Bank of America Debit Card with Total Security Protection package including the Photo Security Feature

o   Free Online Banking Service with Mobile Banking

·         Chase Student Center

o    Chase offers a free checking account to college student for up to 5 years

o   Free Debit Card with Zero Liability protection

o   Free Online Banking and Bill Pay

·         Wells Fargo College Combo

o   Interest rate discount on select student and automobile loans

o   Monthly service fee waived when the account is linked to Wells Fargo PMA Package or Wells Fargo Campus ATM or Campus Debit Card

o   Minimum opening deposit

 

 

 

Published by Ian Lundahl on 09 Apr 2010

A Closer Look at eDelivery Promotions

A recent Ignites article suggests that one excellent cost saving opportunity being overlooked by annuity providers is the promotion of eDelivery to investors. This conclusion is based on the NewRiver survey, which polled over 500 variable annuity or variable universal life insurance policy owners, aged 45 or older. The article raises some excellent points as to the possible reasons for the lack of promotions, including the high degree of compliance regulation applicable to annuities that may impact the streamlined delivery of electronic documents.

However, after taking a closer look at our Annuity Monitor coverage firms, we found that 79% of the firms we track are currently promoting electronic delivery to their clients. Continue Reading »

Published by Ben Pousty on 08 Apr 2010

The Future Of Online Customer Feedback Has Arrived

 

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By Ben Pousty, Corporate Insight, March 03, 2010

TIAA-CREF’s TC Listens website is an innovative new medium for obtaining client feedback online.

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Financial services firms have always coveted feedback and opinions about their websites and online services. This information offers an invaluable blueprint for improving the user-experience for three key audiences—prospective investors, clients and financial professionals. It also sheds light on the practices of competitors.

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Published by Jaclyn Silverberg on 16 Mar 2010

Navigation: Key Determinant of Site’s Overall Usability

In January we published our annual Monitor Awards, which take a broad look at the state of the industry in several key areas, selecting categories for evaluation based on their importance to investors. This year we added a new category, Navigation, to our monitor awards. Navigation is a key determinant of any site’s overall usability. To reflect this in our Monitor Awards report, the new category recognizes retail firms with well-organized content and an advanced main menu system.

In our review, we found that the top winner in our new navigational category best incorporated the following features:

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Published by Jaclyn Silverberg on 30 Dec 2009

Happy New Year!

We wish you success and happiness in the New Year. Thank you for your business and continued trust you put in our research. We look forward to working with you as we enter 2010.

The Corporate Insight Team

Published by Michael Ellison on 24 Nov 2009

Use Social Media Tools to Spur Innovation

In brief: Social media tools such as wikis, microblogs, etc. can be used internally at financial services firms to spur innovation.

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Published by Ian Lundahl on 10 Sep 2009

August Trends and Highlights

As August wound to a close, several firms took the opportunity provided by the dog days of summer to improve their sites and unveil new site features. The list of firms making changes includes Citizens Bank, Fidelity, ING Direct, Scottrade, TD Ameritrade and Vanguard.

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Published by Michael Ellison on 02 Sep 2009

2010 Roth IRA Conversion Changes

Published by Chris McNeil on 30 Jun 2009

Today’s Ignites Exchange on Social Media

This morning we took the opportunity to drop in on an Ignites webinar called “Social Media’s Role for Mutual Funds.” While the presentation did not focus specifically on the fund industry, it offered a number of useful takeaways for any financial services firm looking to dip their toe into the social media waters. Continue Reading »

Published by Chris McNeil on 08 Jun 2009

Announcing “Consumer Financial Education Today: Best Practices”

Over the past few years, Corporate Insight has received several requests to evaluate the online educational capabilities of retail financial services firms. As a result, we’ve conducted a number of custom research studies on the subject. This year, we even added an entire category to the Brokerage Website Audit devoted to Investor Education to reflect the increasing importance of good education as a competitive differentiator.

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