Published by jaclyn on 30 Dec 2009
We wish you success and happiness in the New Year. Thank you for your business and continued trust you put in our research. We look forward to working with you as we enter 2010.
The Corporate Insight Team
Published by tim.ullrich on 23 Dec 2009
We’re getting ready to publish the latest e-Monitor Report and this one is about email support. Specifically, the report looks at the availability, usefulness and responses from publicly available non-client emails. We examined the 20 brokerage firms tracked by e-Monitor and looked for publicly available prospect email tools or links. The initial thought was that all firms would surely provide something as simple as an email link - after all, it IS the new millennium! Turns out there is a little more variation than you’d think.
Published by Michael Ellison on 16 Dec 2009
Take a look at the statement image. On it, you’ll see roughly $30,000 in fraudulent transactions. On 9/26 there are seven transactions, in Helsinki Finland for just under $5,000 each. How these charges made it through any kind of reasonable security check is beyond us.
It should be noted that the cardholder, one of our employees, has never set foot in Finland. Continue Reading »
Published by Ian Lundahl on 03 Dec 2009
With 2010 almost upon us, firms rushed to make their end-of-year changes and introduce new programs.
Chase Introduces New Charitable Initiative through Facebook
Chase’s new Community Giving Program allows customers to vote, through Facebook, for their favorite charities, with top vote-getters receiving donations from Chase. In some ways, Chase’s Community Giving Program is a hybrid of two innovative programs previously introduced by other credit card issuers: Citibank’s Make a Difference program, introduced earlier this year, also utilizes Facebook as a platform through which users can help solicit donations to their favorite charities, while American Express’s Members Project, which ran in 2007 and 2008, allowed card holders to vote for new projects that would be funded by AmEx. Continue Reading »
