Published by Michael Ellison on 14 Jan 2009 at 09:44 am
Help Your Advisors Adopt Social Media
We have been writing a lot lately about the financial services industry’s use of social media. Our focus has largely been on the firms’ use of these tools as resources for their clients (retail investors or the advisor force - but again as end-users). It’s an important issue and will be an ongoing challenge over the next year or two.
But, there’s another area that asset managers may want to consider when it comes to social media: getting RIAs and other advisors up to speed on how to use social media resources in their own marketing/servicing efforts. A recent article in Destination CRM says that use of social media by small businesses will double over the next 12 months:
In fact, research shows that 600,000 small businesses, (companies up to 99 employees) plan to deeply integrate social networking services in the next 12 months. That number is up from 300,000, which is approximately five percent of the total number of small businesses (SBs) in the United States.
Why is this significant? Well, aren’t RIAs essentially small business owners? Even advisors within larger broker dealers often operate as entrepreneurs or small businesses. Fund companies may want to add social media education resources to their practice management sections of their advisor sites. Another option might be for fund companies to add Facebook pages or applications that advisors can friend - after all, Facebook might be a good resource for advisors to use in their own marketing efforts.


Alan on 14 Jan 2009 at 10:51 am #
Fund companies should also consider leading by example. If adopted by wholesalers, social media could be a great new communication channel between the firm and their advisor base. Plus, it’s cheap and extremely efficient. In a way, I’m surprised we haven’t seen a bigger move in this area but I suppose the average age of advisors (mid-50’s according to the National Association of Personal Financial Advisors) may be holding firms back.
Zack on 14 Jan 2009 at 4:55 pm #
RIAs and small fund managers are embracing social media, albeit slowly. Beyond a communication medium, advisors, these small business owners you cite above, are beginning to use social media as a marketing channel and revenue stream. Sites like Covestor allow RIAs to publish their portfolios publicly and potential investors can eventually either 1) pay for access to these RIAs’s trading blotters, essentially piggybacking their moves or 2) give their money to the RIAs to manage. At the least, good performers are finding a highly-targeted, really interactive way to get the word out. Advisors are highly encouraged to blog about their trades to provide an overarching rationale for their moves. Expect to see more adoption of platforms like this (it also provides incredible transparency — another good thing).
Joe Rueckert on 21 Jan 2009 at 11:48 am #
Social Media still scares the corporate compliance officers as FINRA guidance has been sparse. Social Media use for an advisor workforce creates all kinds of questions as to oversight, archival, etc.
How are the regulating bodies addressing social media technologies?