Archive for June, 2008

Published by Alan Maginn on 25 Jun 2008

You’re probably sick of the term “Web 2.0” by now…

…but there’s no escaping it if you work in the retail financial services industry today. 

While initially slow to embrace this new vision of community, hardly a month goes by now without at least one company we track adding some type of social media element to its website. Scottrade is the latest firm to go Web 2.0. Launched in April 2008, the firm’s online community became accessible to all clients after a short period during which it was only promoted to ScottradeELITE clients (see the June 23rd e-Monitor Update for more information). As with any online community, Scottrade clients can use the site to interact with their fellow investors, creating blogs, joining groups and participating in surveys. Users are also afforded the ability to post photos and video or share other types of files with one another. Scottrade joins the ranks of American Express (The American Express Network), Bank of America (Small Business Online Community) and Charles Schwab (Money and More) as industry front-runners in this area. Continue Reading »

Published by David Rosenberg on 24 Jun 2008

A Follow-Up on Boulevard R

Last week, we blogged about Boulevard R, a site that offers CFP-prepared financial plans for $49. At the time, we expressed some skepticism that the firm could supply such a service for so little money. With that in mind, we did a little more digging to try to figure out exactly how the service works. We spoke with Boulevard R’s CEO over the phone, and he was more than happy to walk us through the process.  Continue Reading »

Published by Dan Wiegand on 20 Jun 2008

Annuities take the Journal’s front page again…

…The front page of section R, that is. Last Saturday’s Wall Street Journal featured an article with the eye-catching headline, “How to Bulletproof Your Nest Egg.” Following on the heels of an article which Annuity Monitor collaborated (see our recent blog post), reporter Kelly Greene discusses retirement savings and protection strategies, with perspectives from several retirement experts. While not an unqualified endorsement of annuity products, the article contains a fair, in-depth analysis that’s definitely worth the read.  We’d like to point out a few aspects we found particularly noteworthy. Continue Reading »

Published by David Rosenberg on 20 Jun 2008

Website Offers On-Demand Financial Plans

Isn’t the Internet wonderful? We can do so many things, unthinkable a decade or so ago, without even leaving our homes - or even talking to anyone. This now includes getting a holistic financial plan without ever having to meet with or speak to an advisor. This is all thanks to a website called Boulevard R that we recently discovered and which appears to offer a pretty intriguing service. Web-based tools like this often catch our eye and we thought it was worth sharing our initial impressions of Boulevard R with you.

To be sure, online tools that deliver a high-level “plan of action” based on the user’s responses to a questionnaire are not new. Online brokerage firms like Fidelity have offered these tools for years and some are pretty impressive. Boulevard R, however, isn’t a brokerage firm. This is key to their value proposition. Their advice claims to be more objective since they aren’t trying to get you to buy their mutual funds or otherwise invest with them. This independence is heavily touted on the firm’s website and we think that it’s an important distinction. Additionally, they say every PDF financial plan - which the company calls its “Roadmap” - is prepared by a Certified Financial Planner, and not a calculator that simply spits out results. Considering the price tag, that’s pretty hard to believe.

So what is the cost for this service? A mere $49. Forgo one dinner out at a restaurant and you can get yourself a full financial plan. Sounds generous, doesn’t it? Well, the company actually lets users try out its online platform for free without even having to sign up. Users answer a series of questions relating to their current financial situation, future financial goals, retirement goals, savings, income and investments. A Flash-based results page then opens, which illustrates the user’s anticipated surplus or shortfall and allows the user to tinker with inputs to see the effect on the results. Users can also print a PDF summary for free. In order to request the full PDF Roadmap (which the site says is 30+ pages), they must sign up and pay. We’re not sure if this is how the full plan works yet but if it is similar, we don’t see how they can say a CFP put this together (more on this next week).

Boulevard R Free Summary Page

Boulevard R’s target audience is those investors with under $500,000 in investable assets. These are the folks that are now often ignored by the full-service brokerage firms that typically provide comprehensive financial planning services. As it is, high net worth individuals and older, more conservative investors usually prefer face-to-face contact with a financial advisor or planner to an online planning tool. Clearly, Boulevard R is after the Internet-savvy Gen-X market, as well as those that just can’t afford a traditional fee-based financial plan but are willing to spend a small amount of money to better understand their financial future. In any event, it will certainly be interesting to see whether Boulevard R will prove successful in bringing low-fee online planning to the masses and whether this type of independent, on-demand service is the next big thing.

Published by Brian Nicoletti on 19 Jun 2008

Bank of America Wants to Help Ease Pain at the Pump and Grocery Line

We received a letter from Bank of America in the mail today explaining a new promotion that features an APR of 0% on all purchases of gas and groceries until the statement closing date in January 2009 (Purchases must be made prior to August 1st) when we use our BofA card. According to the fine print, we were automatically enrolled in this promotion based on our account status.

It’s great to see some proactive moves from firms, and one that purports to give us something back for essentially not changing what we do already is even better. Will we use this card more now? Maybe. It certainly will make us think a little bit more then next time we whip out the wallet to pay for something.

Published by Lauren Wistrom on 18 Jun 2008

Schwab Helps Advisors Set Up Their Own Practice

In a recent Mutual Fund Monitor – Advisor Report, we explored the methods firms are employing to help advisors build their business. Overall, the limited creativity with which firms addressed the issues was discouraging. While a few offered in-person workshops, most offered only shallow resources, such as referral ideas or client meeting tips. All hope is not lost, however. Continue Reading »

Published by tim.ullrich on 12 Jun 2008

Blogging Can Be Serious Business for Businesses

Blogging has been around for years now. It’s a socially acceptable way to get your opinion out on the Web without fear of rejection (you can control the comments…) and with relative ease. What was once Web Logging has evolved significantly in the past few years, expanding from simple paragraph entries that were more personal in nature to magazine-type formatted text and images that need a CMS to organize entries properly.

One appealing aspect of blogging is that it allows people to share their expertise on very singular topics with the whole world. While Adam Smith would approve of this specialization, would he see the value of essentially publishing ideas and thoughts for free? This is what most blogs, in fact, do, and the vast majority of blogs are a labor of love rather than a profitable enterprise. The new and intrepid blogger shouldn’t count on getting rich through Google AdSense. Today, the competition for readers is tremendous and the sheer number of blogs staggering, making it all the more challenging to be heard above the din.

Continue Reading »

Published by Doug Miller on 11 Jun 2008

Chase begins “Exclusives” campaign… but what does it mean?

Over the past week, Chase has begun to roll out its new “Exclusives” campaign. Aimed at both existing and potential clients, the Chase Exclusive promotion promises relationship benefits to checking account holders - though it does not use that term - including fee free credit cards and reduced rates on mortgages and home equity lines. Though the firm has created a Flash-based sitelet for the campaign, the thrust of the marketing seems to be gauged towards branches at this stage. This feeling is accentuated by the fact that almost all of the links on the Chase sitelet lead not to additional information about the benefit, but rather to the firm’s branch locator tool. Continue Reading »

Published by John Cantwell on 10 Jun 2008

HSBC Promotional Savings Rate Arrives at Right Time

Interest rates on direct savings accounts (DSAs) have taken a nose-dive over the past eight or nine months. When we first started tracking the accounts for our Direct Savings Account Study in late 2007, the average savings rate for the eleven firms in the report was nearly 4.50% , and was 3.91% when we published in February 2008. As of today, the average savings rate for those 11 firms is 3.06%.

As reported in the latest Bank Monitor Update (CI subscription required), however, HSBC is bucking the trend with a new promotion - from now until 8/15 the firm is offering a promotional APY of 3.50% for its Online Savings account. The rate currently ties HSBC with one other firm for the highest yield in our DSA report.

Continue Reading »

Published by David Rosenberg on 09 Jun 2008

The Edwards Legacy Continues

In a move symbolic of AG Edwards’ end, Benjamin “Tad” Edwards IV is stepping away from Wachovia Securities to start his own new brokerage firm, as we read in a recent InvestmentNews article. Edwards, who is the son of former CEO Benjamin Edwards III, plans to launch Benjamin F. Edwards & Co.

According to the article, Edwards’ resignation took many brokers by surprise. We, however, didn’t think this is too shocking. The merger of AG Edwards and Wachovia certainly hasn’t been the smoothest. We have read about AG Edwards advisors leaving for other firms, numerous job cuts, and the recent ouster of Wachovia CEO Ken Thompson - although not directly related to the merger - did not help. There was clearly tension in the air, and bigshots were bound to find that the corporate cultures clash.

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