It’s hard to read the news lately and not hear something about Citigroup’s recent struggles. CEO Vikram Pandit has been widely covered recently in Fortune, Forbes, BusinessWeek and by CNBC. With calls from some quarters for Citi’s breakup, the firm’s customers are likely wondering what the future holds for their bank.

Well, it seems that Citi has gone on the offensive in trying to placate any concerns that may exist. In our email inbox this morning we found this:

On the one hand, we laud Citi for sending this email. It shows that they are still committed to their customers. On the other hand, however, it strikes us as being a bit light on substance. Given that Citi just concluded an investor day on Friday, we would think that more details about how the firm is going to deliver “outstanding value and service” would be available. Even better, in this age of YouTube, why not film an address by Mr. Pandit to Citi clients that this email would link to? That would be a much more personal touch and let clients see that there is, in fact, someone at the top leading a major change effort.